We were all born with natural instinct. We cried when
we were hungry - not because we were taught to, but because it was our
instinctive response to our physical need. Emotion calls on instinct too.
The “flight or fight” response to fear is one most of us have experienced
and, with the adrenaline pounding through us, we know the reaction was not
the result of a calculated decision-making process.
Our natural instinct is used most in sports, drama, music and other
non-academic activities. It tends to be suppressed as we mature. Instinct,
or intuition, remains in us as adults, but is usually underdeveloped and
under-recognized. You’ve surely had the experience of meeting someone new in
both personal and professional situations - and having a “gut feeling” about
them. Or of walking into a room and sensing the “vibes” – good or bad. This
is your instinct piping up, giving you a chance to “trust your gut” and
“listen to the vibes.”
Instinct is insight based not on reason, but on awareness. When we allow it
back into our consciousness, we can become more effective in many areas of
life, including our role as a leader. Allowing it back calls for a
heightened sense of openness to our self and others.
Openness to our self
To draw instinct into play is to increase our self-awareness. Suppression of
feelings is an impediment in this quest. Your first step must be to abandon
any reluctance in recognizing your feelings. Rather, embrace them, learn
about them, and experiment at living with and by them.
This first step can be difficult as many people are unfamiliar with this
part of themselves. Acknowledging and identifying your feelings is at least
half of this ongoing process.
Check yourself throughout the day, in any and all settings, by asking
yourself, “What am I feeling now? How am I reacting to this person? To this
situation?” Some answers will be positive: you may feel joyful, generous, or
creative. These are usually the easiest ones to admit. Others are not - you
may feel angry, worried, or depressed. While these are harder to
acknowledge, they are equally valuable in your effort to gain access to your
instinctive self.
Openness to others
To effectively apply your instinct in your interactions with others, you
should be aware of their feelings, motivations, and sensibilities as well as
your own. To do this, you need to be a good listener, an invaluable and
underemployed skill fundamental to effective leadership.
Being able to listen well means paying close attention not just to words,
but to the nonverbal communication that accompanies them – it often speaks
more loudly than the words themselves.
Listening well help you to become more aware of others people’s feelings and
how they influence their actions. This is called empathy. In his insightful
book, “A Whole New Mind: Moving from the Information Age to the Conceptual
Age,” Daniel H. Pink writes, “Empathy is the ability to imagine yourself in
someone else’s position and to intuit what that person is feeling. . . . It
is something we do pretty much spontaneously, an act of instinct rather than
the product of deliberation. . . . It is feeling with someone else, sensing
what it would be like to be that person.”
This happens when a parent is engaged with his/her child’s development and
growth. Watching your 8-year-old perform a play on the ball field is often
an empathetic experience. You “know” the feelings that accompany his earnest
reach for the ball as you watch the progress of the play.
Instinct in leadership
Using your instinct in your role as leader means developing a keen awareness
of your staff, colleagues, and clients as individuals, and recognizing that
not only is each person different, but they are different from you. It means
understanding what they go through on a day-to-day basis and yields insight
into their strengths and weaknesses. Using your instinct, you are able to
walk into a meeting and be aware of how others are feeling and reacting
around you.
An effective leader blends strong leadership skills with this empathetic
awareness, guiding others to meet challenges and opportunities for their own
benefit and the benefit of the organization. When such a leader takes the
time and effort to know all employees personally on this level, the results
in employee morale, empowerment, performance, and retention are excellent.
Gary Klein, well known for research into decision-making, discusses
intuition as a learnable skill. In his book, “The Power of Intuition: How to
Use Your Gut Feelings to Make Better Decisions at Work,” he states that “90
percent of critical decisions are based on our intuition.”
Your staff and colleagues define you as a leader by what they see you do.
Your actions are based on your decisions and your decisions can be
influenced favorably by your instinct. As a good leader, you can use
instinct in making decisions that align your personal and organizational
values and lead to your desired outcomes.
“He who knows others is wise.
He who knows himself is enlightened.”
– Tao Te Ching |